AGENCY DISCLOSURE – KZ CABINS, INC. serves as the agent & representative of all Owners of vacation properties in its rental program, and is acting at all times, in and for the best interests of the Home Owners.

1.     Must be 25 years of age or older to reserve and book a vacation property. Reservations Agent has the right to request proof of age.

2.     CHECK-IN TIME IS 4:00 PM – Some cabins have lock boxes onsite with the keys inside. Lock box codes are mailed to guests with their confirmation letters. Once guests have entered the cabin, Guests should phone in their check in to the KZ Group Lodging Office with the toll free number listed in the confirmation correspondence. Your check-in location will be determined at time of reservation. The property cannot be guaranteed ready for occupancy until 4PM. Agent will use its commercially reasonable efforts to have the Premises ready for Guest occupancy by 4PM, but Agent cannot guarantee the exact time of occupancy. Please Note – If check in occurs after business hours or during holidays, leave a check in message with your name and cabin #. Offices are closed on MEMORIAL DAY, LABOR DAY, THANKSGIVING DAY, CHRISTMAS DAY (Dec 25) and NEW YEARS DAY (Jan 1).

3.     CHECK-OUT TIME IS 11:00 AM - NO EXCEPTIONS! Timely check-out is strictly enforced so that Agent(s) have adequate time to prepare the property for the next guest. Upon checking out, guests must follow the checkout procedures included in the confirmation letters and flyers included in the cabins. Please return keys to the lock box mechanism before leaving (unless prior arrangements are made in writing with AGENT). If the property key is not returned upon check-out, Agents are authorized to charge the Guest’s credit card on file for the costs of re-keying or replacing all of the locks and re-issuing new keys to owners, cleaning crews, and Agents. Guests that do not vacate the rental property and return the keys by 11:00 AM or in the event Guest returns to the premises without the consent of the Agent after turning in the keys and checking out will be charged a fee equal to the rental rate for one (1) day.

4.     RESERVATION REQUIREMENTS – A payment by credit card of 50% of the total rental fee is required when booking a reservation.  Upon receipt of the initial payment, a booking confirmation letter will be sent to you with a confirmation number. The remaining balance is due no later than thirty (30) days prior to your check-in date. Agent(s) accepts Visa, MasterCard credit/debit cards, American Express and Discover. Reservations placed within thirty (30) days of check-in date will require payment in full at the time of booking the reservation and must be paid with credit/debit cards only. Agent(s) do no accept checks on reservations made less than thirty (30) days before check-in date to allow for processing time. If paying by check, payment must be received no later than five (5) days after booking your reservation or the reservation will be cancelled and subject to the cancellation terms. Please reference reservation dates and confirmation # when sending checks. WE DO NOT ACCEPT PAYMENTS AT CHECK-IN!

5.     SECURITY DEPOSIT/ DAMAGE PROTECTION FEE – Some cabins require security deposits to cover potential repair costs for damages. The Security Deposit will be held on the credit card on file 3-5 days prior to your arrival date. If Security Deposit hold is declined with card on file for any reason, access to the property will be temporarily suspended until the Security Deposit Hold is confirmed. Barring any damages, Security Deposit is fully refunded to card after departure date. In the event damages, excessive cleaning, or additional charges or penalties are warranted by a breach of rental agreement, said charges will be deducted from the Security Deposit automatically and you will be notified by email. Security Deposit Hold is automatically released within 10 days of departure date minus any applicable charges.  All damages must be reported. Any damages or excessive cleanings are deducted from the security deposit.  Some cabins require a Damage Protection Fee. On these cabins, Guest is required to pay a non-refundable Damage Protection Fee as insurance to cover any repair costs for any accidental, unintentional or incidental damages to the Premises up to a specified limit. All damages must be reported to the office before your check out for the damage waiver to cover repair/replacement costs.  Repair costs for damage in excess of the specified limit or damage that is deemed intentional, will-full or a result of neglect will be charged directly to guest's credit card. This Damage Protection Fee does NOT cover unreported accidental damages, intentional damages, damage through neglect, damages by unsupervised minors, theft, excessive cleaning, or any damage or flea infestation caused by pets.

6.     RESERVATION AGREEMENT - Guests acknowledge, understand, and agree that the moment Guests give Agents their credit card information, Agents are authorized to charge said credit card for the rental amount agreed upon.   Agents’ Cancellation Policy will govern any cancellation, rescheduling, or change after the credit card authorization.

7.     CANCELLATION POLICY – Cancellations must be submitted in writing and confirmed received by KZ Group Lodging Office no later than twenty one (21) days prior to the original check-in date in order to receive a refund, less a $100 cancellation fee.  No refunds or rebates will be offered for canceling reservations that have been rescheduled for dates after the original check-in date. If cancellations, rescheduling, or changes are made less than twenty one (21) days prior to the original check-in date, NO REFUNDS OR REBATES will be offered. NO EXCEPTIONS. 

8.     RESCHEDULING AND CHANGES – You may reschedule or change your reservations up to one time free of charge after your original reservation. All future changes or rescheduling of your reservation are subject to a $25 processing fee for each rescheduling.

9.     NO SHOW/EARLY DEPARTURE POLICY – Agents are not responsible for Guests inability to arrive on time nor if Guests choose or are required to depart early for any reason, nor if members of Guests party do not show up.  NO REFUNDS OR REBATES will be offered.

10.   REFUNDS – This Cabin Rental Agreement is a legally binding agreement between Guest, Agency & Owner.  Your reservation binds you to a specific period of time.  Agent will make every effort to correct any problem that arises during your stay in a timely manner subject to the terms in this agreement.  There will be no refunds or compensation for events out of Agent’s control including but not limited to:  Acts of God, Mother Nature, acts of war or government agencies, road maintenance, gas shortages, power outages or water outages, construction or maintenance work in the vicinity, equipment failures, road conditions, proximity to other dwellings, business closures and area event schedule changes.

11.   MAXIMUM OCCUPANCY – The maximum occupancy is stated in all accommodation descriptions.  These limits are required by law and are for the safety and protection of occupants and Owners. Any child two years old and above is considered an occupant & must be included in the occupancy total.  Rollaway beds, cots, inflatable mattresses & sleeping bags or other temporary or portable sleeping device not specifically provided by the owner and intended for use to accommodate extra persons are prohibited.  If you are found to exceed the maximum occupancy of your cabin it will be considered a breach of contract and will result in immediate eviction with no refunds or rebates.

12.   GATED RESORTS SECURITY – Many cabins are located within gated communities that require the names and vehicles of the guests staying in the cabins. This information is provided to the Security Office of the resort for security reasons. The security offices of the resorts have the right to deny entry to guests that have not been pre-authorized. It is very important to list the names and vehicles of each guest that will be staying at the cabin. NO refunds or rebates will be offered in conjunction with guests who did not supply the correct names and/or vehicles to the KZ Lodging Office prior to their arrival during the reservation process.

13.   LICENSEE OF OWNER - Guests are a licensee of the Owner and not a tenant; Renting the premises in no way constitutes Guests acquiring interest in the property.

14.   LISTING INFORMATION - Information on listings is as accurate as possible but cannot be guaranteed. Rates, furnishings, fees, and taxes on listings are subject to change without notice. Please call or email to confirm information prior to booking.

15.   RIGHT OF ENTRY - Agents reserve the right to enter property at anytime to investigate disturbances, check occupancy, check for damages, make repairs, alterations, and improvements, as Agents deem necessary.

16. Urgent/emergency service calls – In case any equipment malfunctions, guests shall follow the instructions in the Cabin Book and notify Agents immediately to arrange for repairs and initiate an urgent service call. Every effort will be made to correct any urgent situation in as little time as possible.  Agent cannot guarantee against malfunctions of heating, air conditioning, electricity, water, any appliances, hot tubs, jacuzzi tubs, cable, satellite, television, telephones, electronics, gas logs, grills, etc.  No refunds or compensation will be given for failure of the above. Any service call requested by guests that is a result of guest action, abuse, misuse or negligence may result in a $50 service charge plus $50/hr of onsite labor and will be billed to guest’s credit card. NO refunds or rebates will be offered in conjunction with false or mistaken service calls.

17.   NON-ESSENTIAL SERVICE CALLS – Every effort will be made to provide clear concise procedures at the cabin for operating equipment such as satellite TV’s, DVD players, fireplaces and key lock boxes as well as clear accurate directions to the cabin itself from major highways. Agents are not responsible for guest’s inability to operate equipment or follow the directions which may result in a service call for assistance. Any non-essential service call requested by guests to operate equipment or to lead guests to cabin will result in a $35 service charge plus $35/hr of onsite labor and will be billed to guest’s credit card. NO refunds or rebates will be offered in conjunction with guest’s inability to operate equipment or locate the cabin.

18.   MAINTENANCE AND REPAIRS –For maintenance, repair and/or service call s not specifically applicaple to the situations above, these standard rates apply: $25 Service Call and $25/hr labor + cost of materials. Maintenance and Repair and associated costs will be billed to the Guests credit card on file at the rates noted. Agent is not required to but may notify guest of any ensuing charges of repair damages to guest credit card on file for post departure damage repairs not covered under the Damage Protection Fee.

19.   CABLE/SATELLITE TV - Rental properties are individually owned and Agents cannot guarantee TV channel availability. Rental properties do not necessarily offer premium packages, i.e., Movie Channels, Sports Channels, Pay Per View, etc. Agents cannot under any circumstance activate premium channels. NO EXCEPTIONS! NO REFUNDS OR REBATES will be offered.

20.   GAS LOG FIREPLACES –Some cabins contain gas log fireplaces and should only be used seasonally from October 01 through May 15.  No other items may be burned in gas log fireplace, including but not limited to; sticks, wood, charcoal, lava rocks, paper, trash, etc.  If any other item is burned in gas log fireplace, guest will be charged a $100 clean-out fee that will be billed directly to Guests credit card on file.  Guests further agree that no fire will be left unattended.

21.   WOOD BURNING FIREPLACES - Some cabins contain wood burning fireplaces and should only be used seasonally from October 01 through May 15. Cabins do not come stocked with firewood unless specifically stated on the listing. Firewood may be purchased online with your reservation or from the reservations office. Please call to inquire. No other items including but not limited to; charcoal, lava rocks, accelerants, etc. will be burned in fireplaces or fire pits. Guests agree to pay not less than $100, if any items, other than hardwood or dura-flame type logs are burned in fireplace.

22.   FIRE-PITS –  Some properties provide a rock firepit or outdoor wood burning fireplace. If a property does not offer a fire pit, guests will not make one as doing so is considered a safety hazard and considered damage to the Premises.  Fire pits may be used throughout the year.  Guests further agree that no fire will be left unattended. When guests are done with the firepit, all flames and embers should be put out with water and smothered to avoid accidental fires. All trash must be collected and properly disposed from around the firepit. No trash should be burned in the firepit. Any garbage or trash found in the firepit will be subject to additional cleanup charges.

23.   ITEMS LEFT BEHIND - Agents are not responsible for any items Guests leave behind intentionally or unintentionally on Premises.  Agents will confiscate all items left behind unless Guests request it to be returned to them. Agents are authorized to charge a $25 handling fee plus applicable shipping costs for the return of any items Guests leave behind.

24.   HOT TUBS –Guests may not add any objects or chemicals to the hot tubs. Guests agree to pay not less than $100, if hot tub has been compromised in such a manner that results in cleaning services being delayed or excessive. Hot tubs have been cleaned prior to Guests arrival.  Guests must pay an additional charge of $75 if Guests request an additional cleaning of hot tub during Guests’ stay.  Guests understand that hot tub usage is at their own risk and will not hold Agent or Property Owner responsible for any injury.  It is absolutely forbidden and extremely dangerous for children to be in the hot tub without a responsible adult. Guests must turn off hot tub jets and close the hot tub cover when not in use to avoid excessive water evaporation and damage to operating components. The hot tub breaker box switch must always be left on to allow continuous water circulation and filtration.

25.   FURNISHING/FURNITURE - All cabins are privately owned property furnished and equipped by its OWNER. As such, Agent(s) cannot make any changes to the furnishings or equipment provided by the owner. If Guest requires special appliances or equipment, please bring them with you. Furnishings are subject to change without notice. Rearranging or moving of furniture is prohibited and will result in a fee of no less than $100 due to extra housekeeping services. Loss of these items, as well as damage to the property or furnishings in excess of normal wear will be charged to Guest(s), the renter. Certain areas in each rental property are locked for the OWNERS personal storage and are not included in this rental.

26.   LINENS - A standard supply of linens is provided in each property. Bed linen and bath towels are not changed during your stay. The startup supply of complimentary consumables are not replenished, however, housekeeping service and other cleaning arrangements during your stay are available for an additional charge. Contact the Reservations Office for details.

27.   LONG DISTANCE TELEPHONE CALLS - Some Cabin telephones are toll restricted and do not permit long distance calls except for toll free  numbers, calling card calls, credit card calls, collect calls, valid third party calls, and emergency (911) calls.  Any special feature calls including but not limited to; Call Return, Call Block, Call Forward that Guests activates will be billed to Guests credit card on file plus a $15 service charge per incident. Cell-phone signal is generally reliable in most cabins but cannot be guaranteed.

28.   NON-SMOKING – NO EXCEPTIONS! – All cabins are non-smoking (including all decks, porches and steps). Guests agree to pay not less than $350 for odor abatement if they smoke in the cabin or if cigarette butts are left on the grounds.

29.   ALCOHOL/DRUGS – No drinking of alcoholic beverages by persons under the legal age of twenty-one (21) is allowed on rental properties.  If Guests are arrested for underage drinking at rental properties or if Agents observe Guests under the legal age of twenty-one (21) drinking alcoholic beverages, Agents reserve the right to terminate this Agreement and evict Guests with no refund or rebate.  Illegal drug use is strictly prohibited and prosecuted to the fullest extent of the law.

30.   CONDUCT –Occupancy and use of premises shall not be such as to disturb or offend neighbors or residents by means of including but not limited to; parties, excessive speeding through neighborhoods, riding of ATV’s or Off Road Motorcycles/Dirt Bikes, excessive noise and/or obnoxious behavior, discharging of Firearms, BB/Pellet Guns, Paint Ball Guns, Potato Cannons, or Fireworks, or any other noise-inducing mechanisms. Agents reserve the right to terminate this Agreement and evict Guests with no refund or rebate

31.   GRAVEL ROADS – Roads leading to many rental properties are dirt and/or gravel, curvy, mountainous and sometimes bumpy.  Agents are not responsible for conditions of road or any damages from conditions of road. Guests should make every effort to use a vehicle that can tolerate these types of driving conditions. NO REFUND OR REBATE will be offered if Guests are unable to arrive to premises as a result of vehicle or road conditions.

32.   PROPANE GRILLS – Properties with propane grills are fueled by liquid propane and under NO circumstances may Guests add charcoal or any derivative of charcoal to the propane grills.  If Guests add charcoal to a propane grill, Agents are authorized to charge not less than $100 to Guests credit card for cleaning of grill.

33.   WILDLIFE – Most cabins are located in areas that may harbor different types of wildlife including but not limited to: Bear, Deer, Turkey, Ladybugs, Carpenter Bees, Wasps, Scorpions, Ticks, Ants, Chiggers, Flies, Mice, Cows, etc.  Guests are encouraged to dress accordingly and to bring appropriate insect repellent for outdoor activities. NO REFUND OR REBATE will be offered in connection with any wildlife encounters.

34.   LOCK OUT - A lock-out of Guests from cabin will result in a $35 service call plus a $35/hr onsite labor fee during business hours to provide access to cabin.  A lock-out after business hours may result in a locksmith being called and Guests credit card being charged accordingly.

35.   LOST KEYS – Lost keys will result in a $25 replacement charge per key and will be billed to the credit card on file.

36.   PET POLICY – Some cabins allow for Pet Guests. In those cabins, the following terms and conditions apply:  A $25 non-refundable pet cleanup waiver is charged per stay for pets to cover normal clean-up required as a result of a pet being on the premises. NOTE: Pets are not permitted in hot tub. Guests will be charged not less than a $100 cleaning fee if pets get into the hot tub. Pets must be completely housebroken, well behaved, and pest free.  Pets are not allowed on furniture.  Guests will be charged no less than a $50 cleaning fee for removing pet hair and other pet-related material from furniture.  Guests may not use any cabin provided linens or towels on pets   Pets shall not be left uncrated while alone on premises.  Guests agree to pay for any damages caused by pets.  If pets have an accident in cabin, all clean-up will be performed by the Guests. Guests further agree to police waste from the grounds and deposit in outside garbage cans. Failure to comply with pet clean-up policy on the premises may result in additional cleaning charges that will be charged to the guest’s credit card.   Guests agree to be in full control of their pets at all times and take full responsibility for their pets well being.  There are no leash laws, guests should plan accordingly.   If any of these Pet Policy items are not met, Guests are in violation of this Agreement. Guests agree that by accepting this Agreement, they are authorizing Agents to charge Guests credit card on file for any damages sustained as a result of pets.

37.   DAMAGES TO PROPERTY - Premises are to be left in clean, undamaged condition, and Guests must follow check-in and check-out procedures, along with the pet policy. Properties have been cleaned and inspected prior to Guests arrival.  Guests must call Agents if any damages or defects are noticed.  Properties found in excessively unclean condition or with any unique or special cleaning requirements will be subject to additional cleaning charges and billed directly to credit card on file or deducted from Security Deposits.

38.   REFUSAL OF SERVICE – Agent reserves the right to refuse service to anyone.  All rental properties are leased without regard to race, color, religion, sex, national origin, or handicap.  Due to liability issues, Agent will be unable to provide prospective renters with directions or keys to preview properties.

39.   TERMINATION BY OWNER/SUBSTITUTIONS – Agents strive to comply with all reservation requests for specific vacation properties.  However, due to ownership changes, properties being removed from rental use, mechanical problems, or other unforeseen circumstances outside of Agent’s control, Agents cannot absolutely guarantee a specific property.  Agents reserve the right to change property unit assignment to a comparable property without liability within a reasonable time frame should rental property become unavailable.  A comparable property will have similar or better value, accommodations, function, unit amenities, or size as determined by the Company.  No refunds will be offered when comparable properties are available. Should Guest decline the comparable property, Guest may reschedule or change their reservation to another available date and property at the published rates under the parameters of the rescheduling policy but no refunds will be offered. If comparable properties are not available, Guests will have the option of selecting from any other available properties for their reservation dates and pay or receive a refund of the difference in the total cost or may choose to receive a full refund minus a $50 processing fee under the parameters of this agreement.

40.   VIOLATION OF AGREEMENT - A material breach of this Agreement by Guests, which, in the sole determination of the Agents, results in damage to the Premises, personal injury to Guests or others, a breach of the peace, a nuisance to others, or a violation of criminal law or local code, shall be grounds for termination of Guests tenancy.  Violation of any of the rules contained herein will result in IMMEDIATE EVICTION with NO REFUNDS OR REBATES.  If the tenancy created hereunder is for 30 days or less, any expedited eviction procedures set forth in the applicable laws of the State of Georgia shall apply  Guest(s) may be evicted under such procedures if Guest(s): (I) hold over in possession after Guest(s) tenancy has expired; (ii) commit a material breach of any provision of this Agreement that according to its terms would result in the termination of Guest(s) tenancy; or (iii) have obtained possession of the Premises by fraud or misrepresentation. Any reservation made under false pretenses will result in forfeiture of advance payments and the party will not be permitted to check-in.

41.   DISPUTES – This Agreement shall be governed by and interpreted in accordance with the laws of the State of Georgia and be treated as though it were executed in the County of Gilmer, State of Georgia.  Any action relating to this Agreement shall be instituted and prosecuted only in the Gilmer County Superior Court, Georgia.  Guests specifically consent to such jurisdiction and to extraterritorial service of process.

42.   INDEMNIFICATION AND HOLD HARMLESS - Guests shall be solely responsible for any property damage, accident or injury to any person or pet or loss sustained by any person or pet, including loss of money, jewelry, and other items of personal property, arising out of or in any way related to Guests use of the premises or the items of personal property provided by Agent(s), the Owner at Guests request.  Guests shall inspect and be familiar with proper use and application of such items prior to using them.  Guests hereby agree to INDEMNIFY and hold Agent(s) and its employees, owners and officers; and/or Homeowners harmless from any and all claims including those of third parties, arising out of or in any way related to Guests and pet use of premises or the items of personal property provided therein. Guests hereby agree to hold Agent(s) and its employees, owners and officers and/or Homeowner, harmless and to indemnify same against any and all claims that arise pertaining to any event during the course of rental as a consequence of any acts or omissions of Agent and/or cabin owner, its Agents, employees and officers.  Guests assume the risk of injury or other losses relating to any recreational activities and will hold owner and its Agents harmless with respect thereto.

43.   CREDIT CARD – Guest is providing credit card number as a guarantee. Guest agrees to pay all rent and associated fees, accept all terms of this agreement and accept all liability for any damage not covered by the Damage Protection Fee and/or beyond normal wear and tear during the term of the lease with Agent. If guest fails to do so guest understands that these costs will be charged to guest’s credit card and all credit card sales are final. Agent is not required to notify guest when charging credit card for damages or other charges as applicable under the terms of this agreement.