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Ellijay Vacation Rental Terms and ConditionsSHORT TERM LEASE AGREEMENT By booking a cabin with KZ Cabins, Inc. by default, Guest agrees to all terms and conditions set forth within this Rental Agreement. AGENCY DISCLOSURE – KZ CABINS, INC. serves as the agent & representative of
all owners of vacation properties in its rental program, and is acting at all
times, in and for the best interests of the owners. 1. Must be 25 years of
age or older to reserve and book a vacation property. Reservations
Agent has the right to request proof of age. 2. RESERVATION REQUIREMENTS – A payment by credit card of 50% of the total
booking is required when booking a reservation up to thirty (30) days prior to
check in date. The remaining balance is due no later than thirty (30)
days prior to your check-in date. Reservations placed within thirty (30) days
of check-in date will require payment in full at the time of booking the reservation
and must be paid with credit/debit cards only. Upon confirmation of payment, a
booking confirmation letter will be sent to you with a confirmation number.
Agent(s) accepts Visa, MasterCard credit/debit cards, American Express and
Discover. Agent(s) do not accept checks or cash. Please reference reservation
dates and confirmation # when sending checks. WE DO NOT ACCEPT PAYMENTS AT CHECK-IN! 3. CANCELLATION POLICY – If cancellations, rescheduling, or changes
are made within twenty one (21) days prior to the original check-in date, NO REFUNDS OR REBATES will be offered. Cancellations must be submitted in writing and
confirmed received by KZ Cabins Office at least twenty one (21) days prior to the original check-in
date in order to receive a
refund, less
a $100 cancellation fee. No refunds or rebates will be offered
for canceling reservations that have been rescheduled for dates after the
original check-in date. NO EXCEPTIONS. WE HIGHLY RECOMMEND
PURCHASING TRAVEL INSURANCE TO PROTECT AGAINST UNFORSEEN CIRCUMSTANCES THAT
COULD RESULT IN CANCELING YOUR TRAVEL PLANS. 4. RESCHEDULING AND
CHANGES – You may reschedule or
change your reservations up to one time free of
charge after your original
reservation, provided the reschedule or change occurs more than twenty one (21) days prior to the original
check-in date. All future changes
or rescheduling of your reservation are subject to a $25 processing fee for
each rescheduling. Changes or
rescheduling a reservation within 21 days of confirmed check in date is subject to a charge equivalent to 1 night’s
published rent. 5. NO SHOW/EARLY/LATE
DEPARTURE POLICY – Agents are not responsible for Guests inability or choice to
arrive late to premises or to depart late from premises FOR ANY REASON. In
parallel, Agents are not responsible if Guests choose or are required to depart
early FOR ANY REASON, including if members of Guests party do not show up or
leave on time. NO REFUNDS OR REBATES will be offered in conjunction with early or
late arrivals or departures. WE
HIGHLY RECOMMEND PURCHASING TRAVEL INSURANCE TO PROTECT AGAINST UNFORSEEN
CIRCUMSTANCES THAT COULD PREVENT YOU FROM ARRIVING TO OR LEAVING FROM THE
PREMISES in a timely manner. 6. SECURITY DAMAGE INSURANCE – This Security Deposit Protection plan covers unintentional damages to the
rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out
using the forms onsite or email as directed by KZ Cabins, Inc. The policy will pay a maximum
benefit of $5,000. Any damages that exceed $5,000 will be charged to the credit
card on file. If, during your stay at one of our Rental Properties, an Insured
Person causes any damage to real or personal property of the unit as a result
of inadvertent acts, or omissions, the Insurer, CSA Travel Protection, will
reimburse the Insured, KZ Cabins, Inc. for the cost of repair or replacement of
such property up to a maximum benefit of $5,000. Certain terms and conditions
apply. This Protection does not cover damages that are willful,
intentional, a result of gross negligence nor replacement costs for theft by
taking and said repairs or replacement costs will be charged directly to the
Guest credit card on file with no recourse to guest. Full details of the Security Deposit Protection coverage are
contained in the Certificate of Insurance or Insurance Policy. By
submitting payment for this plan, you authorize and request CSA Travel
Protection and Insurance Services to pay directly KZ Cabins, Inc. any amount
payable under the terms and conditions of the Security Deposit Protection.
Please contact KZ Cabins,
Inc. directly if you do not wish to participate in this Damage Insurance Plan. 7. SECURITY DEPOSIT - In the event
you opt out of “Security Deposit Insurance”, a separate Security Deposit will
be placed on the credit card on file up to $1,000 depending on the property. The Security Deposit
will be pre-authorized on the credit card on file 0-5 days prior to your check-in
date. If Security Deposit hold is declined with card on file for any reason,
access to the property will be temporarily suspended until the Security Deposit
Hold is confirmed. Barring any damages, Security Deposit is fully refunded to
card no earlier than 10 days after departure date. In the event damages,
excessive cleaning, or additional charges or penalties are warranted by a
breach of rental agreement, the full
amount of the Security Deposit will be charged until such time the
exact cost of the repair is assessed. At that time the balance of the security
deposit minus the repair costs will be refunded and customer will be notified
by email. All damages must be reported. 8. REFUNDS – This Cabin Rental Agreement is a legally
binding agreement between Guest, Agency & Owner. Your reservation
binds you to a specific period of time. Agent will make every effort to
correct any problem that arises during your stay in a timely manner subject to
the terms in this agreement. There will be no refunds or compensation for
events out of Agent’s control including but not limited to: Acts of God,
Mother Nature, Inclement weather, acts of war or government agencies, road
maintenance, gas shortages, power outages or water outages, construction or
maintenance work in the vicinity, equipment failures, road conditions,
proximity to other dwellings, economic conditions, political conditions,
business closures and area event schedule changes. 9. CHECK-IN TIME IS 4:00 PM – Guests proceed straight to the cabin. All
cabins have lock boxes onsite with the keys inside. Lock box codes are mailed
to guests with their confirmation letters. Guests may arrive to cabin anytime
after 4pm. Once guests have entered the cabin, Guests must follow the check-in
procedures emailed with their Access Package. Any damages found must be reported within 3 hours of arrival in
order to not be held liable for the damage. The property cannot be guaranteed ready for
occupancy until 4PM. Agent will use its commercially reasonable efforts to have
the Premises ready for Guest occupancy by 4PM. GUARANTEED EARLY CHECK-IN’S AS
EARLY AS 10AM ARE AVAILABLE FOR A FEE. PLEASE INQUIRE WITH RESERVATION OFFICE. 10. CHECK-OUT TIME IS 11:00 AM - NO EXCEPTIONS! Timely check-out is strictly enforced so that
Agent(s) have adequate time to prepare the property for the next guest checking
in at 4pm. Upon checking out, guests must follow the checkout procedures
included in the confirmation letters and flyers included in the cabins. Please
return keys to the lock box mechanism before leaving. If the property key is
not returned upon check-out, Agents are authorized to charge the Guest’s credit
card on file for the costs of re-keying or replacing all of the locks and
re-issuing new keys to owners, cleaning crews, and Agents. Guests that do not
vacate the rental property by 11:00 AM or in the event Guest returns to the
premises without the consent of the Agent after turning in the keys and
checking out will be charged a fee equal to the rental rate for one (1) day.
GUARANTEED LATE CHECK-OUT’S AS LATE AS 4PM ARE AVAILABLE FOR A FEE. PLEASE
INQUIRE WITH RESERVATION OFFICE. 11. MAXIMUM OCCUPANCY – The maximum occupancy is stated in all
accommodation descriptions. These limits are required by law and are for
the safety and protection of occupants and Owners. Any child five years old and above is considered an occupant
& must be included in the occupancy total. Rollaway beds, cots,
inflatable mattresses & sleeping bags or other temporary or portable
sleeping device not specifically provided by the owner and intended for use to
accommodate extra persons are prohibited. If you are found to exceed the
maximum occupancy of your cabin it will be considered a breach of contract and
will result in immediate eviction with no refunds or rebates. 12. GATED RESORTS SECURITY
– Many cabins are located within gated communities that require
the names and vehicles of the guests staying in the cabins. This information is
provided to the Security Office of the resort for security reasons. The
security offices of the resorts have the right to deny entry to guests that
have not been pre-authorized. It is very important to list the names and
vehicles of each guest that will be staying at the cabin. NO refunds or rebates will be offered in
conjunction with guests who did not supply the correct names and/or vehicles to
the KZ Lodging Office prior to their arrival during the reservation process. 13. LICENSEE OF OWNER - Guests are a licensee of the Owner and not a tenant; Renting the premises in no way constitutes Guests acquiring interest in the property. 14. RIGHT OF ENTRY - Agents reserve the right to enter property at anytime to investigate disturbances, check occupancy, check for damages, make repairs, alterations, and improvements, as Agents deem necessary. 15. MAINTENANCE AND REPAIR SERVICE CALLS – In case any equipment malfunctions, guests shall follow the instructions in the Cabin Book and call the applicable phone number immediately to arrange for repairs and initiate a service call. Every effort will be made to correct any urgent situation in as little time as possible. Agent cannot guarantee against malfunctions of heating, air conditioning, electricity, water, any appliances, hot tubs, jacuzzi tubs, hot tubs, cable TV, satellite, television, telephones, any electronics, any appliance, gas logs, grills, etc. No refunds or compensation will be given for failure of the above if the equipment was in working order at the time of the pre-arrival inspection. Any equipment not in working order at the time of the pre-arrival inspection is noted and documented for the guest. Every effort will be made to provide clear concise procedures at the cabin for operating equipment such as satellite TV’s, DVD players, fireplaces and key lock boxes as well as clear accurate directions to the cabin itself from major highways. Agents are not responsible for guest’s inability to operate equipment or follow the directions which may result in a service call for assistance. Any service call requested by guests that is a result of guest action, abuse, misuse or negligence may result in a $50 travel fee plus $50/hr of onsite labor and will be billed to guest’s credit card. NO refunds or rebates will be offered in conjunction with false or mistaken service calls. NO refunds or rebates will be offered in conjunction with guest’s inability to operate equipment or locate the cabin. 17. CABLE/SATELLITE TV - Rental properties are individually owned and Agents cannot guarantee TV channel availability. Rental properties do not necessarily offer premium packages, i.e., Movie Channels, Sports Channels, Pay Per View, etc. Agents cannot under any circumstance activate premium channels. NO EXCEPTIONS! NO REFUNDS OR REBATES will be offered. Guests may request special programming through the Agent’s office for an applicable fee. 18. GAS LOG FIREPLACES –Some cabins contain gas log fireplaces and
should only be used seasonally from October 01 through May 15. No other
items may be burned in gas log fireplace, including but not limited to; sticks,
wood, charcoal, lava rocks, paper, trash, etc. If any other item is
burned in gas log fireplace, guest will be charged a $100 clean-out fee that will be billed directly to Guests credit card
on file or deducted from Security Deposit. Guests further agree that no
fire will be left unattended. 19. WOOD BURNING
FIREPLACES - Some cabins contain
wood burning fireplaces and should only be used seasonally from October 01
through May 15. Cabins do not come stocked with firewood unless specifically
stated on the listing. Firewood may be purchased online with your reservation
or from the reservations office. Please call to inquire. No other items
including but not limited to; charcoal, lava rocks, accelerants, etc. will be
burned in fireplaces or fire pits. Guests agree to pay not less than$100, if any items, other than hardwood or
dura-flame type logs are burned in fireplace. 20. FIRE-PITS – Some properties provide a rock firepit or outdoor wood burning
fireplace. If a property does not offer a fire pit, guests will not make one as
doing so is considered a safety hazard and considered damage to the
Premises. Fire pits may be used throughout the year. Guests further agree that no fire will be left
unattended. When guests are done with the firepit, all flames and embers should
be put out with water and smothered to avoid accidental fires. All trash must
be collected and properly disposed from around the firepit. Any garbage or
trash found in the firepit will be subject to additional cleanup charges. 21. ITEMS LEFT
BEHIND - Agents are not
responsible for any items Guests leave behind intentionally or unintentionally
on Premises. Agents will confiscate all items left behind unless Guests
request it to be returned to them. Agents are authorized to charge a $25 handling fee plus applicable shipping costs
for the return of any items Guests leave behind. 22. HOT TUBS –Guests may not add any objects or chemicals
to the hot tubs. Guests agree to pay not less than $100, if hot tub has been compromised in such a
manner that results in cleaning services being delayed or excessive. Hot tubs
have been cleaned prior to Guests arrival. Guests must pay an additional
charge of $75 if Guests request an additional cleaning of hot tub during
Guests’ stay. Guests understand that hot tub usage is at their own risk
and will not hold Agent or Property Owner responsible for any injury. It
is absolutely forbidden and extremely dangerous for children to be in the hot
tub without a responsible adult. Guests must turn off hot tub jets and close
the hot tub cover when not in use to avoid excessive water evaporation and
damage to operating components. The hot tub breaker box switch must always be
left on to allow continuous water circulation and filtration. Agent offers a
MID-STAY HOT TUB CLEANING SERVICE for hot tubs that have been heavily used and
unsanitary. A separate fee applies. Contact Agent office for scheduling or
details. 23. FURNISHING/FURNITURE - All cabins are privately owned property furnished
and equipped by its OWNER. As such, Agent(s) cannot make any changes to the
furnishings or equipment provided by the owner. If Guest requires special
appliances or equipment, please bring them with you. Furnishings are subject to
change without notice. Rearranging or moving of furniture is prohibited and
will result in a fee of no less than $100 due to extra housekeeping services. Loss of
these items, as well as damage to the property or furnishings in excess of
normal wear will be charged to Guest(s), the renter. Certain areas in each
rental property are locked for the OWNERS personal storage and are not included
in this rental. 24. LINENS AND CONSUMABLES - A standard supply of linens is provided in
each property that supports the maximum occupancy. Bed linen and bath towels
are not changed during your stay. The startup supply of complimentary
consumables are not replenished, however, housekeeping service and other
cleaning arrangements during your stay are available for an additional charge.
Contact the Agents Office for details. 25. LONG DISTANCE
TELEPHONE CALLS - Some Cabin
telephones are toll restricted and do not permit long distance calls except for
toll free numbers, calling card
calls, credit card calls, collect calls, valid third party calls, and emergency
(911) calls. Any special feature calls including but not limited to; Call
Return, Call Block, Call Forward that Guests activates will be billed to Guests
credit card on file plus a $15 service charge per incident. Cell-phone signal is in cabins cannot
be guaranteed. 26. NON-SMOKING – NO EXCEPTIONS! – All cabins are non-smoking
(including all decks, porches and steps). Guests agree to pay not less than $350 for odor abatement if they smoke in the cabin. 27. ALCOHOL/DRUGS – No drinking of alcoholic beverages by
persons under the legal age of twenty-one (21) is allowed on rental
properties. If Guests are arrested for underage drinking at rental
properties or if Agents observe Guests under the legal age of twenty-one (21)
drinking alcoholic beverages, Agents reserve the right to terminate this
Agreement and evict Guests with no refund or rebate. Illegal
drug use is strictly prohibited and prosecuted to the fullest extent of the
law. 28. CONDUCT –Occupancy and use of premises shall not be
such as to disturb or offend neighbors or residents by means of including but
not limited to; parties, excessive speeding through neighborhoods, riding of
ATV’s or Off Road Motorcycles/Dirt Bikes, excessive noise and/or obnoxious
behavior, discharging of Firearms, BB/Pellet Guns, Paint Ball Guns, Potato
Cannons, or Fireworks, or any other noise-inducing mechanisms. Agents reserve
the right to terminate this Agreement and evict Guests with no refund or rebate. NOISE ORDINANCES MAY
EXIST FOR SOME COMMUNITIES and guests are required to abide by such ordinances. 29. GRAVEL ROADS – Roads leading to many rental properties
are dirt and/or gravel, curvy, mountainous and sometimes bumpy. Agents
are not responsible for conditions of road or any damages from conditions of
road. Guests should make every effort to use a vehicle that can tolerate these
types of driving conditions. NO REFUND OR REBATE will be offered if Guests are
unable to arrive to premises as a result of vehicle or road conditions. 30. PROPANE GRILLS – Properties with propane grills are fueled by
liquid propane and under NO circumstances may Guests add charcoal or any
derivative of charcoal to the propane grills. If Guests add charcoal to a
propane grill, Agents are authorized to charge not less than $100 to Guests credit card for cleaning of grill. 31. WILDLIFE – Most cabins are located in areas that may
harbor different types of wildlife including but not limited to: Bear, Deer,Turkey, Ladybugs, Carpenter Bees, Wasps,
Scorpions, Ticks, Ants, Chiggers, Flies, Cows, etc. Guests are encouraged
to dress accordingly and to bring appropriate insect repellent for outdoor
activities. NO REFUND OR REBATE will be offered in connection with any wildlife
encounters. 32. LOCK OUT - A lock-out of Guests from cabin will result
in a $35 travel charge plus a $35/hr onsite labor fee during business hours and $50 travel charge and $50/hr onsite for after hours to provide access to
cabin. A lock-out after business hours may result in a locksmith being
called and Guests credit card being charged accordingly. 33. LOST KEYS – Lost keys will result in a $25 replacement charge per key and will be billed to the credit card
on file. 34. PET POLICY – Some cabins allow for Pet Guests. In those
cabins, the following terms and conditions apply: A $25 to $35 non-refundable
pet cleanup feeis charged per stay for pets to cover normal clean-up required
as a result of a pet being on the premises. NOTE: Pets are not permitted in hot
tub. Guests will be charged not less than a $100 cleaning fee if pets get into the hot tub.
Pets must be completely housebroken, well behaved, and pest free. Pets
are not allowed on furniture. Guests will be charged no less than a $25 cleaning fee for removing pet hair and other
pet-related material from furniture. Guests may not use any cabin
provided linens or towels on pets Pets shall not be left uncrated while
alone on premises. Guests
agree to pay for any damages caused by pets and pet damage is not included in
Security Damage Insurance. If pets have an
accident in cabin, all clean-up will be performed by the Guests. Guests further
agree to police waste from the grounds and deposit in outside garbage cans.
Failure to comply with pet clean-up policy on the premises may result in
additional cleaning charges that will be charged to the guest’s credit
card. Guests agree to be in full control of their pets at all times
and take full responsibility for their pets well being. There are no
leash laws, guests should plan accordingly. If any of these Pet
Policy items are not met, Guests are in violation of this Agreement. Guests agree that by accepting this Agreement,
they are authorizing Agents to charge Guests credit card on file for any
damages sustained as a result of pets. 35. REFUSAL OF SERVICE – Agent reserves the right to refuse service
to anyone. All rental properties are leased without regard to race,
color, religion, sex, national origin, or handicap. Due to liability
issues, Agent will be unable to provide prospective renters with directions or
keys to preview properties. 36. TERMINATION BY OWNER/SUBSTITUTIONS – Agents strive to comply with all reservation
requests for specific vacation properties. However, due to ownership
changes, properties being removed from rental use, mechanical problems, or
other unforeseen circumstances outside of Agent’s control, Agents cannot
absolutely guarantee a specific property. Agents reserve the right to
change property unit assignment to a comparable property without liability
within a reasonable time frame should rental property become unavailable.
A comparable property will have similar or better value, accommodations,
function, unit amenities, or size as determined by the Company. No refunds will be offered when comparable
properties are available. Should Guest decline the comparable property, Guest
may reschedule or change their reservation to another available date and
property at the published rates under the parameters of the rescheduling policy
but no refunds will be offered. If comparable properties are not available,
Guests will have the option of selecting from any other available properties
for their reservation dates and pay or receive a refund of the difference in
the total cost or may choose to receive a full refund minus a$50 processing fee under the parameters of this
agreement. 37. VIOLATION OF AGREEMENT - A material breach of this Agreement by
Guests, which, in the sole determination of the Agents, results in damage to
the Premises, personal injury to Guests or others, a breach of the peace, a
nuisance to others, or a violation of criminal law or local code, shall be
grounds for termination of Guests tenancy. Violation of any of the rules
contained herein will result in IMMEDIATE EVICTION with NO REFUNDS OR
REBATES. If the tenancy created hereunder is for 30 days or less, any
expedited eviction procedures set forth in the applicable laws of the State of
Georgia shall apply Guest(s) may be evicted under such procedures if
Guest(s): (I) hold over in possession after Guest(s) tenancy has expired; (ii)
commit a material breach of any provision of this Agreement that according to
its terms would result in the termination of Guest(s) tenancy; or (iii) have
obtained possession of the Premises by fraud or misrepresentation. Any
reservation made under false pretenses will result in forfeiture of advance
payments and the party will not be permitted to check-in. 38. DISPUTES – This Agreement shall be governed by and
interpreted in accordance with the laws of the State of Georgia and be treated
as though it were executed in the County of Gilmer, State of Georgia. Any
action relating to this Agreement shall be instituted and prosecuted only in
the Gilmer County Superior Court, Georgia. Guests specifically consent to
such jurisdiction and to extraterritorial service of process. 39. INDEMNIFICATION AND
HOLD HARMLESS - Guests shall be
solely responsible for any property damage, accident or injury to any person or
pet or loss sustained by any person or pet, including loss of money, jewelry,
and other items of personal property, arising out of or in any way related to
Guests use of the premises or the items of personal property provided by
Agent(s), the Owner at Guests request. Guests shall inspect and be
familiar with proper use and application of such items prior to using
them. Guests hereby agree to INDEMNIFY and hold Agent(s) and its
employees, owners and officers; and/or Homeowners harmless from any and all
claims including those of third parties, arising out of or in any way related
to Guests and pet use of premises or the items of personal property provided
therein. Guests hereby agree to hold Agent(s) and its employees, owners and
officers and/or Homeowner, harmless and to indemnify same against any and all
claims that arise pertaining to any event during the course of rental as a
consequence of any acts or omissions of Agent and/or cabin owner, its Agents,
employees and officers. Guests assume the risk of injury or other losses
relating to any recreational activities and will hold owner and its Agents
harmless with respect thereto. 40.
CREDIT CARD – Guests acknowledge,
understand, and agree that the moment Guests give Agents their credit card
information, Agents are authorized to charge said credit card for the rental
amount agreed upon. Agents’ Cancellation Policy will govern any
cancellation, rescheduling, or change after the credit card authorization.
Guest is providing credit card number as a guarantee. Guest agrees to pay all
rent and associated fees, accept all terms of this agreement and accept all
liability for any damage not covered by the Security Damage Insurance and/or
beyond normal wear and tear during the term of the lease with Agent. If guest
fails to do so guest understands that these costs will be charged to guest’s
credit card and all credit card sales are final. Agent is not required to
notify guest when charging credit card for damages or other charges as
applicable under the terms of this agreement. Vacation
Property: ______________________________________________ Tenant Signature________________________________________________
Date:____________________________ Print Tenant Name:_____________________________________________ |
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