Here is a summary of our rental policies for renting a luxury georgia mountain cabin with KZ Cabins. The full detailed rental agreement can be viewed when booking your reservation and a copy is also sent to you via email or fax.

Age Requirements

Must be 21 years of age or older to reserve and book a vacation property.

Reservation Requirements

A payment by credit card of 50% of the total rental fee is required when booking a reservation.   The remaining balance is due no later than thirty (30) days prior to your check-in date. KZ Cabins accepts Visa, and MasterCard credit/debit cards and Checks drawn on U.S. banks. Reservations placed within thirty (30) days of check-in date will require payment in full at the time of booking the reservation and must be paid with credit/debit cards only. KZ Cabins does not accept checks on reservations made less than thirty (30) days before check-in date to allow for processing time. If paying by check, payment must be received no later than five (5) days after booking your reservation or the reservation will be cancelled and subject to the cancellation terms. Please reference reservation dates and confirmation # when sending checks. WE DO NOT ACCEPT PAYMENTS AT CHECK-IN!

Damage Waiver

Guest is required to pay a $25 non-refundable Damage Waiver in lieu of a security deposit as insurance to cover any repair costs for any accidental, unintentional or incidental damages to the Premises for up to $250. Repair costs for damage in excess of $250 or damage that is deemed intentional, will-full or a result of neglect will be charged directly to guest's credit card. This Damage Waiver does NOT cover intentional damage, theft, excessive cleaning resulting in damage, or any damage or flea infestation caused by pets.

Cancellation/Rescheduling Policy

Cancellations, rescheduling, or changes must be submitted in writing and confirmed received by KZ Cabins Lodging Office no later than twenty one (21) days prior to the original check-in date in order to receive a refund, less a $100 cancellation fee.  No refunds or rebates will be offered for canceling reservations that have been rescheduled for dates after the original check-in date. If cancellations, rescheduling, or changes are made less than twenty one (21) days prior to the original check-in date, NO REFUNDS OR REBATES will be offered. NO EXCEPTIONS. 

No Show/Early Departure Policy

Agents are not responsible for Guests inability to arrive on time nor if Guests choose or are required to depart early for any reason, nor if members of Guests party do not show up. NO REFUNDS OR REBATES will be offered. KZ Cabins offers Travel Insurance for guests who wish to protect their vacation investments against unforseen events.

Refund Policy

Your reservation binds you to a specific period of time. KZ Cabins will make every effort to correct any problem that arises during your stay in a timely manner subject to the terms in this agreement. There will be no refunds or compensation for events out of our control including but not limited to: Acts of God, Mother Nature, acts of war or government agencies, road maintenance, gas shortages, power outages or water outages, construction or maintenance work in the vicinity, equipment failures, road conditions, proximity to other dwellings, business closures and area event schedule changes.

Pet Policy

Some cabins allow for Pet Guests. In those cabins, the following terms and conditions apply: A $50 non-refundable pet cleanup waiver is charged per stay for pets to cover normal clean-up required as a result of a pet being on the premises. Pets are not permitted in hot tub. Guests will be charged not less than a $100 cleaning fee if pets get into the hot tub. Pets must be completely housebroken, well behaved, and pest free.  Pets are not allowed on furniture. Guests will be charged no less than a $50 cleaning fee for removing pet hair and other pet-related material from furniture. Guests may not use any cabin provided linens or towels on pets   Pets shall not be left uncrated while alone on premises.  Guests agree to pay for any damages caused by pets.  If pets have an accident in cabin, all clean-up will be performed by the Guests. Guests further agree to police waste from the grounds and deposit in outside garbage cans. Failure to comply with pet clean-up policy on the premises may result in additional cleaning charges that will be charged to the guest’s credit card. Guests agree to be in full control of their pets at all times and take full responsibility for their pets well being. There are no leash laws, guests should plan accordingly. Guests authorize KZ Cabins to charge Guests credit card on file for any damages sustained as a result of pet negligence.

Substitutions

KZ Cabins strives to comply with all reservation requests for specific vacation properties. However, due to ownership changes, properties being removed from rental use, mechanical problems, or other unforeseen circumstances outside of KZ Cabin's control, KZ Cabins cannot absolutely guarantee a specific property. KZ Cabins reserves the right to change property unit assignment to a comparable property without liability within a reasonable time frame should rental property become unavailable. A comparable property will have similar or better value, accommodations, function, unit amenities, or size as determined by KZ Cabins. No refunds will be offered when comparable properties are available. Should Guest decline the comparable property, Guest may reschedule or change their reservation to another available date and property at the published rates under the parameters of the rescheduling policy but no refunds will be offered. If comparable properties are not available, Guests will have the option of selecting from any other available properties for their reservation dates and pay or receive a refund of the difference in the total cost or may choose to receive a full refund minus a $50 processing fee under the parameters of this agreement.

Please call our KZ Cabins office at Toll Free: 1-866-698-4445 for any questions or further details about our rental policies.